Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

Excellent service, professional and friendly staff. Knowledgeable techs and gear guys. Respectful and thorough. Thanks for getting our vehicle back on track!


-Kip & Joan

The staff at Jeffrey Auto Repair were very professional and explained what repairs my auto needed. I would recommend them to anyone. The building and grounds are very clean and neat. They know how to treat their customers.


-Dolores K.

I would highly recommend you guys. You were courteous throughout the six weeks you had the vehicle. You made a ton of repairs including the transmission and radiator. But that is not all. I felt as though I had an honest advocate working for me that thought as much of my vehicle as I did. I continued to get options on things that SHOULD be done to keep it running good and things that WILL need fixing in the future. You did not suggest I do everything and that shows your honesty. I feel very confident in the repairs. You even tried a less expensive solution to fix the transmission. Thank you. In the end, I needed the transmission, though, and you had options for me. But all along the way you explained what was wrong and gave me options when there were some. You even went above and beyond and cleaned up the Suburban before I picked it up. I can honestly say no one else has repaired my cars since moving to Mason City 9 years ago. In fact you fixe! d my F-150 when the Ford dealer was unable to do so for 2 years! I have no need to find anyone else to work on my cars. Feel free to share this with any customer. You can even use me for a reference.


-Randal

It was great to have the charges actually be around $30 less than the estimate. Very pleased with all the work you have done for us on each vehicle we have owned over the years.


-Melvin A.

I called at the last minute and made changes to the work I wanted completed on the vehicle. Brian and his mechanics were very accommodating and completed the work before the time the vehicle was promised. I always feel completely comfortable leaving our vehicles for service because I am confident the work will be completed professionally and correctly. Jeffrey's services our vehicles like they are their own. Thank you.


-Linda M.

We've been going to Brian (Jeffrey Repair Service) since we moved into the area in 2012. We found him on accident, but have come to realize that we are extremely lucky in that!! Since then, we have had 5 different cars and he (and his staff) have been amazing on the work with each one of them!!


-Sara S. - Mason City, IA
  • Jasper
  • ASE Master Technician
  • BBB Accredited Business
  • Car Care Aware
  • Call Us For Service: 641-423-1310